Responsible Gaming
at nbbjee

Age Restriction & Verification

nbbjee takes underage gambling extremely seriously. During registration, every player must confirm that they are at least 18 years of age by accepting our Terms and Conditions. This declaration is legally binding under the account agreement.

Beyond the initial declaration, nbbjee operates a Know Your Customer (KYC) verification process that requires all players to submit government-issued identity documentation before withdrawals are processed and when account activity flags a verification requirement. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh Passport
• Bangladesh Driving Licence (showing date of birth)

Where submitted documents indicate that a player is under 18, or where a player is suspected of misrepresenting their age, the account will be suspended immediately, all pending withdrawals frozen, and the matter reviewed by our compliance team. Any funds deposited by a verified underage player will be returned to the original payment source after deducting any bonuses claimed.

Safe Gambling Principles

Responsible gaming at nbbjee begins with a clear understanding of what gambling is — and what it is not. Gambling is a form of entertainment with a built-in cost, similar to a cinema ticket or a restaurant meal. It is not a reliable income source, an investment strategy, or a means to recover financial losses. Every player who approaches the platform with this mindset is already practising responsible gaming.

The following principles guide how we expect all nbbjee players to engage with the platform, and how we design our product to support those behaviours:

• Play with money you can afford to lose. Only ever deposit and wager funds that sit comfortably within your discretionary entertainment budget. Never use rent, bill payments, savings, or borrowed money for gambling.
• Set a budget before you play. Decide in advance how much you are willing to spend in a session. When that amount is gone, stop. nbbjee's deposit limit tool makes pre-committing to a budget straightforward.
• Accept that losses are part of the experience. Every casino game and sports bet carries a house edge or bookmaker margin. Over time, the majority of players lose more than they win — this is mathematically expected and should be factored into your entertainment budget.
• Do not chase losses. Increasing bet sizes or making additional deposits after a losing run in the hope of recovering losses is one of the most common pathways to problem gambling. If you find yourself chasing, stop and take a break.
• Balance gaming with other activities. Gaming should be one of several leisure activities in your life, not the primary one. If you find it crowding out other interests, socialising, work, or family time, that is a signal to reassess.
• Never play while emotionally distressed. Making wagering decisions while stressed, angry, grieving, or under the influence of alcohol or other substances significantly increases the risk of poor financial decisions and problem gambling development.

Deposit & Spend Limits

nbbjee provides every player with a straightforward set of financial limit tools accessible directly from the account settings panel. These tools are designed to give you genuine control over how much money enters your account over any given period.

To set or amend a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits, enter your desired limit amount in Bangladeshi Taka (৳), and confirm. Reductions take effect immediately and cannot be reversed until the current limit period has expired. Increases to an existing limit are subject to a mandatory 72-hour review delay before they come into force — this cooling-off period exists to prevent impulsive decisions made in the heat of a gaming session.

If you reach your deposit limit within a given period, the platform will decline any further deposit attempts and display a clear notification explaining why. Your existing account balance remains accessible for play, but no new funds can be added until the limit period resets.

Time-Out & Cooling-Off

Sometimes the right move is to step away for a defined period without going through the full self-exclusion process. nbbjee's time-out feature lets you pause your account for a short break while keeping the door open to returning after the chosen period has passed.

The following time-out durations are available:

• 24 hours — a quick reset after an intense or frustrating session
• 48 hours — a weekend pause to rebalance priorities
• 7 days — a week-long break for reflection
• 14 days — two weeks away to reassess habits
• 30 days — a month-long cooling-off period
• 42 days (6 weeks) — the maximum short-term break before self-exclusion is recommended

During an active time-out, your account is fully suspended for all real-money gaming activity, including deposits, wagers, and withdrawal requests (your available balance is safe and can be withdrawn after the period ends). All marketing and promotional emails, SMS messages, and push notifications are suppressed for the duration of the time-out.

Time-outs cannot be shortened once activated. If you feel that a time-out is not sufficient and that you need a longer, firmer break, we encourage you to move directly to our self-exclusion programme described in the next section.

Self-Exclusion

If you feel that your gambling has moved beyond recreational entertainment and is causing distress, financial difficulty, or harm to your personal relationships, self-exclusion is the most decisive protective step available to you on the nbbjee platform.

Self-exclusion is a formal, binding request to close your account to all real-money gaming activity for an extended period. The available periods are:

• 6 months
• 1 year
• 2 years
• Permanent closure (irreversible)

How to request self-exclusion at nbbjee:

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are widely recognised indicators that gambling may be becoming harmful. If several of these apply to your experience, we strongly encourage you to reach out for support.

• You spend more money on gambling than you originally planned, often telling yourself "just one more bet".
• You chase losses — depositing more to win back what you have already lost.
• You feel restless, irritable, or anxious when you are not able to gamble.
• You conceal your gambling activity from family members, friends, or your partner.
• You have borrowed money, sold belongings, or struggled to pay bills because of gambling losses.
• Gambling feels like an escape from stress, anxiety, depression, or difficult life circumstances.
• You have made repeated unsuccessful attempts to cut back or stop gambling.
• Your work, academic performance, or family relationships have deteriorated due to gambling.
• You feel a compulsion to increase bet sizes over time to maintain the same level of excitement.
• Gambling occupies a disproportionate amount of your daily thoughts, planning, and time.

Recognising these signs in yourself — or in someone you care about — is the first and most important step toward addressing them. Problem gambling is a recognised psychological condition, not a personal failing, and effective help is available.

Getting Help & Support

If you believe gambling is affecting your wellbeing, your finances, or your relationships, you do not have to manage it alone. nbbjee's support team is always the first point of contact for platform-specific tools such as account limits, time-outs, and self-exclusion. Our team operates 24 hours a day, every day of the year — including during Eid, Pohela Boishakh, and all other Bangladeshi public holidays.

Beyond the nbbjee platform, a number of independent organisations offer professional counselling, peer support, and educational resources for individuals and families affected by problem gambling. While we cannot guarantee the services of external organisations, we encourage anyone seeking additional support to explore the following types of resources available in Bangladesh and internationally:

• Kaan Pete Roi — Bangladesh's first psychological counselling helpline, offering emotional support for individuals experiencing distress. Available to all residents of Bangladesh.
• National Mental Health Institute (NIMH), Dhaka — provides psychiatric and psychological services including for behavioural addictions at Dhaka's Pabna Mental Hospital and affiliated centres across Bangladesh.
• Gamblers Anonymous — an international peer-support fellowship for individuals who identify a problem with gambling, with online meetings accessible to Bangladeshi participants.
• GamCare — a UK-based organisation providing international online resources, self-help tools, and a confidential forum for anyone affected by gambling-related harm.
• BeGambleAware — provides a free, confidential National Gambling Helpline (accessible internationally via chat) and evidence-based self-help tools.

We also encourage family members and friends who are concerned about a loved one's gambling to reach out to our support team. We can discuss account-level concerns in a manner consistent with player privacy obligations, and direct family members to appropriate external support services.

Player Protection Tools

The following is a consolidated summary of every player protection tool currently available on the nbbjee platform. All tools are accessible via Account Settings → Responsible Gaming, or by contacting our support team directly.

nbbjee reviews its responsible gaming toolset regularly and introduces enhancements in line with evolving best practices. Players who have suggestions for additional tools or improvements to existing features are welcome to share feedback with our support team at any time.

All responsible gaming features described on this page are provided free of charge. There is no cost, penalty, or wait period associated with activating any protective measure — applying a limit or requesting a time-out will never result in account suspension, loss of existing balance, or forfeiture of legitimately earned bonuses (bonuses tied to wagering requirements will be handled according to the standard bonus terms).